World Trade Centers Holdings (Cyprus) Ltd

SIGNATURE BUSINESS & TRAINING SOLUTIONS

Signature Holdings Cyprus is an official licensee of Signature Worldwide, the leading provider of business and training solutions to the hospitality industry and to service-oriented organisations.  Our focus is on making a direct impact on revenues, whilst raising the level of service quality.

We partner up with organisations and provide custom-made solutions through a constant process of training, coaching and use of performance measurement tools and through this philosophy a lasting change in people’s ability to offer customer service can be achieved.

Signature develops custom programmes for clients with specific needs, but our most popular training solutions help companies by improving the sales, service and leadership skills of their employees.  Our worldwide presence and extensive experience make Signature the perfect partner for organisations looking to implement training programs that deliver results.

Signature's training programmes are foundation courses which can be delivered as is or tailored to the unique needs of each client and include the following programmes:


Transient Edge®

The  Transient Edge® programme is designed to assist participants understand the role of customer service in generating revenue. This programme will allow them to constantly increase the conversion rate of customer inquiries about the hotel, into actual reservations and new business, thus increasing Revenue Per Available Room (RevPAR), customer satisfaction, occupancy and Average Daily Rate (ADR).

Client Centered Sales™

The Client Centered Sales™ programme for the hospitality industry  provides participants with a specific and tested sales technique that can be used in various sales situations. This technique is guaranteed to build the participants’ confidence and increase their enthusiasm before, during and after a sales call.

Customer Experience Edge™

The Customer Experience Edge bridges the critical gap between customer satisfaction and customer loyalty by implementing a hotel-wide approach to quality service. The programme offers a customized training for employees at every level focusing on specific experiences from the moment the guest reserves a room until they depart.

Housekeeping Programme

The Housekeeping Programme demonstrates and enhances the importance of offering ‘quality service’ through direct and indirect activities as well as the value of being ‘Pro-active’ with guests.

During the technical part of the programme,  participants practice and understand the procedures for cleaning rooms as described in the hotel’s operating manual.  The programme includes practical demonstrations, role plays as well as theory of proactive guest service.


Leasing/Real Estate Edge™

The Leasing/Real Estate Edge™ training programme is designated to assist agents handle property inquiries successfully and convert more prospects into clients through discovering needs, creating value and seeking commitment.

Proactive Service™

The  Proactive Service™ programme is designed to help participants understand the benefits and challenges of being proactive in the service(s) they offer to guests. With modules such as “Why Do Guests Leave Us” and “The High Cost of Guest Dissatisfaction” it explores the consequences of poor or even mediocre service and how that affects the hotel’s income.

Service Edge™

The Service Edge™ programme teaches the hotel frontline and support staff how to assist customers, fulfill requests and handle the most challenging and difficult situations.

Service Skill Kit™

A unique training approach that targets hotel department and shift briefings training.  Let us turn your supervisors into service leaders by providing them with the daily tools to provide conversation and inspiration for your front-line employees.


Spa Edge™

The Spa Edge™ programme enhances the selling opportunities and customer service provided to clients based on the concepts and principles of resort spas and health centers. This programme offers your staff the training they require to convert inquiry calls into reservations while offering legendary customer service.


Call Center Edge™

The Call Center Edge™ training programme is a must  for any organisation that operates a call center. This programme is tailor-made for the specific business needs of an organisation that recognises the importance of sales skills, customer service and the correct etiquette through of the telephone.

MYSTERY SHOPPING

With Mystery Shopping, we will identify sales and service areas that need improvement and provide you with tools that guarantee continuous sales success.

How mystery shopping works:

  • We'll give you instant access to actual calls made by our  Mystery Shoppers, using state-of-the-art technology
  • We’ll help you identify strengths, weaknesses and opportunities for improvement
  • We'll give you a magic formula that will create higher customer satisfaction and convert calls to sales
  • We’ll also help refine and advance the newly acquired skills to create lasting change